Shipping policy
Effective Date: April 6, 2026
1. Introduction At The Recovery State, we specialize in delivering premium, high-performance wellness equipment. Due to the size and weight of our products (saunas and cold plunges), we utilize specialized freight carriers to ensure your order arrives safely.
2. Shipping Destinations We currently ship to the Contiguous United States. Shipping to Alaska, Hawaii, or international destinations may be available upon request for an additional fee. Please contact support@therecoverystate.com for a custom quote.
3. Shipping Costs
Free Curbside Delivery: We are proud to offer Free Standard Curbside Delivery on all orders within the contiguous United States.
No Hidden Fees: The price you see at checkout is the final price for delivery to your curb.
4. Order Processing & Lead Times
Processing Time: Standard orders are processed within 3–5 business days.
Lead Times: Some of our saunas are built-to-order or ship from specialized warehouses. Estimated lead times (the time from order to shipment) are listed on individual product pages.
Note: Processing and shipping occur Monday–Friday, excluding holidays.
5. Freight Delivery Process (What to Expect) Since our products are shipped via LTL Freight, the delivery process differs from standard mail:
Appointment Scheduling: Once your order reaches the local terminal, the freight carrier will call you to schedule a delivery window. You must be present to receive and sign for the delivery.
Curbside Delivery: Delivery is "Curbside." This means the driver will unload the crate at the end of your driveway using a liftgate. Drivers are not permitted to move the crate into your backyard, garage, or home.
Access: Please ensure your delivery location is accessible by a full-sized semi-truck.
6. Inspection and Damage (CRITICAL) You are responsible for inspecting the shipment before the driver leaves.
Visible Damage: If the crate or packaging appears damaged, you must note "DAMAGED" on the driver’s Bill of Lading (BOL) before signing. Take photos immediately.
Concealed Damage: If you discover damage after unboxing, you must report it to us at support@therecoverystate.com within 48 hours of delivery.
Refusing Delivery: If the item is severely damaged, you may refuse the delivery. Please notify us immediately so we can ship a replacement.
7. Order Tracking
Once your order ships, you will receive an email with the Carrier Name, PRO Number (Tracking Number), and a link to the carrier’s website.
8. Delivery Issues
Missed Appointments: If you miss your scheduled delivery window, the carrier may charge a redelivery fee. This fee is the responsibility of the customer.
Incorrect Address: We are not responsible for shipments sent to an incorrect address provided at checkout. Diverting a freight shipment in transit usually incurs a significant "reconsignment fee" ($100+), which will be billed to the customer.
9. Contact Information For any questions regarding your shipment:
Email: support@therecoverystate.com
Phone: (888) 898-1024
Mailing Address: 905 Harvey Rd NE, Suite B, Auburn, WA 98002
