Privacy policy

Effective Date: September 8, 2026

1. Introduction

The Recovery State ("we", "our", or "us"), a trade name of Reveles Enterprises LLC, an authorized wellness equipment retailer, is committed to safeguarding your personal data. This Privacy Policy outlines how your information is collected, used, and shared when you visit or make a purchase from https://therecoverystate.com/ (the "Site"). By browsing our Site, subscribing to our private client list, or purchasing equipment, you accept the practices outlined in this policy.

 

2. Information We Collect

We collect personal information across the following categories:

  • Order & Delivery Information: Customer name, billing address, shipping/delivery address, payment details (processed securely via encrypted gateways), email address, and direct telephone number (required for freight delivery appointment scheduling).
  • Lead Capture & Inquiries: Email address, name, and sauna preferences provided voluntarily via our private client vouchers, Klaviyo newsletter forms, or customer support channels.
  • Device & Browsing Data: Automatically collected data including IP address, browser type, geographic location, referring URLs, time zone, and interaction behavior collected via cookies and tracking pixels.

 

3. How We Use Your Information

We use collected data to conduct our core e-commerce and customer fulfillment operations, including:

  • Order Fulfillment & Logistics: Processing transactions, submitting factory build orders to authorized manufacturers, and coordinating LTL freight delivery appointments.
  • Direct Communication: Sending order receipts, tracking information, factory production updates, and freight delivery scheduling notifications.
  • Fraud Prevention: Screening transactions, billing addresses, and IP locations for potential risk or fraudulent activity prior to shipping high-value items.
  • Marketing Communications: Delivering private client incentives, product guides, and promotional announcements to customers who have explicitly opted in.

 

4. Sharing Your Information

We share your information strictly with vetted service partners necessary to execute our retail operations:

  • Platform & Payment Processors: Our store is hosted on Shopify. All payment processing complies with PCI-DSS standards; full credit card details are never stored on our servers.
  • Manufacturers & Freight Carriers: To fulfill your order, your name, shipping address, and phone number are shared directly with our manufacturing partners (including Leisurecraft and Aleko) and commercial LTL freight carriers to coordinate curb offloading and required delivery windows.
  • Marketing & Analytics Tools: We use Google Analytics, Google Ads conversion tracking, and Klaviyo email automation to evaluate website traffic and manage customer communications.
  • Legal Compliance: We may disclose personal details when required by law, subpoena, or to protect our legal rights against fraudulent transactions or chargebacks.

 

5. Mobile Terms & SMS Privacy

We collect phone numbers to provide order updates, delivery logistics, and optional promotional text messages if you have explicitly opted in via our checkout or website forms.

  • No Sharing of Mobile Data: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are strictly excluded from all third-party data-sharing practices.
  • Opt-Out: You can cancel SMS notifications at any time by replying "STOP" to any message. Standard message and data rates may apply.

 

6. Cookies, Tracking & Targeted Advertising

We utilize cookies, web beacons, and tracking pixels to analyze site traffic, remember user preferences, and serve targeted Google Ads based on previous visits to our Site. You can instruct your browser to decline cookies, though certain checkout features and site functions may become restricted.

 

7. Data Security & Retention

We protect your data using industry-standard SSL (Secure Sockets Layer) encryption across our entire storefront. When an order is placed, we retain transaction records for accounting, warranty verification, and legal tax compliance unless and until you submit a deletion request.

 

8. Your Rights (CCPA / State Privacy Regulations)

Depending on your state of residence (including California), you may have the right to request access to the personal data we hold about you, request corrections, or request deletion of your personal records. To exercise these rights, please contact our privacy coordinator using the contact details below. We do not sell your personal information.

 

9. Children’s Privacy

Our storefront and equipment are designed strictly for adult use. We do not knowingly collect personal data from individuals under 18 years of age.

 

10. Contact Us

For privacy inquiries, data requests, or policy questions:

  • Entity: Reveles Enterprises LLC d/b/a The Recovery State
  • Address: 905 Harvey Rd NE, Suite B, Auburn, WA 98002
  • Phone: (888) 898-1024
  • Email: support@therecoverystate.com