Billing Terms & Conditions

Effective Date: September 8, 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the financial and payment obligations between The Recovery State, a trade name of Reveles Enterprises LLC ("Company", "we", "us", or "our"), and the customer ("Customer", "you", or "your"). By completing an order, providing payment credentials, or authorizing an invoice through www.therecoverystate.com (the "Site"), you agree to these Terms.

 

2. Pricing, Currencies, and Payment Terms

  • Currency: All prices are displayed and settled in United States Dollars (USD).
  • Payment Due at Checkout: Full payment is captured upon order placement for all retail orders. Production and factory allocation for handcrafted saunas and wellness equipment do not begin until payment has cleared.
  • Accepted Methods: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and Meta Pay. For transactions exceeding $10,000, bank wire transfers (ACH) are available upon request by contacting our billing department.
  • Financing Options: Flexible installment plans are provided through third-party lenders (e.g., Shop Pay Installments / Affirm). Financing terms, interest rates, and approval criteria are determined strictly by the third-party financing partner.

 

3. Authorized Auxiliary & Operational Charges

By completing your purchase, you authorize The Recovery State to bill your original payment method or issue a mandatory supplemental invoice for the following post-order operational charges where applicable:

  • Manufacturer Modification Surcharge ($350.00): Applied if specification adjustments (heaters, dimensions, wood types) are submitted after 14 calendar days from order placement or within 7 days of factory dispatch.
  • Carrier Storage Charges ($35.00/day): Applied if you request to postpone a shipment within 7 days of scheduled factory dispatch or if freight is held at the destination freight terminal beyond standard free-time allowances.
  • Specialized Delivery Upgrades ($1,450.00+): Applied if your delivery site requires specialized equipment (such as flatbed, boom, or tilt/tow delivery) beyond standard curbside freight.
  • Freight Reconsignment & Redelivery: Applied if a delivery appointment is missed or if a shipment destination is altered while in transit ($150+ depending on carrier assessment).
  • Non-Payment of Auxiliary Fees: Fulfillment and shipment release are held until outstanding auxiliary balances are settled.

 

4. Cancellations, Merchant Processing Fees & Refunds

  • Merchant Processing Fee Deductions: Payment gateways (Shopify Payments, credit card networks) assess non-recoverable merchant processing fees (typically 2.9% to 3.5%) at the time of transaction. If an order is canceled after payment capture—even within the permissible cancellation window before manufacturing begins—these non-refundable merchant fees will be deducted from your final refund balance.
  • Custom Goods in Production: Units active in production for more than 14 days cannot be canceled or refunded.
  • Refund Disbursement: Approved refunds are processed back exclusively to the original payment method within 7 to 10 business days following technical warehouse inspection.

 

5. Chargeback, Fraud & Dispute Protocol

  • Pre-Dispute Notice: In the event of a billing discrepancy, delivery delay, or transit issue, you agree to contact support@therecoverystate.com and provide an opportunity to investigate before filing a chargeback with your card issuer.
  • Frivolous Chargebacks: Filing a chargeback or payment reversal on custom goods in production, freight currently in transit, or orders subject to documented Bill of Lading (BOL) delivery notes constitutes a material breach of these Terms.
  • Collections & Legal Recovery: If an unauthorized or fraudulent chargeback is initiated, Reveles Enterprises LLC reserves the right to refer the account to third-party collection agencies and seek legal recovery. The Customer shall be liable for the full disputed amount, plus a $100 administrative dispute fee, statutory interest, collection costs, and reasonable attorney fees.
  • Identity & Fraud Screening: We reserve the right to require government-issued photo identification matching the verified billing address prior to releasing freight on high-risk or high-value transactions.

 

6. Taxes and Exemption

  • Sales Tax Assessment: Sales tax is automatically calculated and charged at checkout based on applicable state and local jurisdiction tax laws for your delivery destination.
  • Tax Exemption: Businesses or contractors purchasing equipment for resale must supply a valid State Reseller Permit or Tax Exemption Certificate prior to placing an order. Sales tax cannot be retroactively credited once an order is submitted.

 

7. Invoicing & Billing Errors

  • Invoices: Formal receipts and itemized invoices are delivered automatically via email to the address provided during checkout.
  • Pricing Inaccuracies: In the event that an item is mistakenly listed at an incorrect price, we reserve the right to cancel the order and issue a full refund prior to factory submission.

 

8. Payment Security & Data Privacy

  • PCI-DSS Compliance: All transactions are routed through Level 1 PCI-compliant payment gateways.
  • Encrypted Data: Sensitive cardholder credentials are encrypted end-to-end via 256-bit SSL encryption. We never store or view raw credit card numbers on our servers.

 

9. Limitation of Liability & Governing Law

  • Financial Cap: The cumulative liability of Reveles Enterprises LLC under these Billing Terms shall not exceed the actual gross dollar amount paid by you for the specific transaction in dispute.
  • Jurisdiction: These Terms are governed strictly by the laws of the State of Washington. Any legal actions or debt recovery proceedings shall be brought exclusively in the state or federal courts located in King County, Washington.

 

10. Billing Contact Information

For billing, invoice, or wire transfer inquiries:

  • Company: The Recovery State (Reveles Enterprises LLC)
  • Mailing Address: 905 Harvey Rd NE, Suite B, Auburn, WA 98002
  • Phone: (888) 898-1024
  • Email: support@therecoverystate.com